GenAI Product Strategy Leader

17 hours ago

Brighton, Brighton and Hove, United Kingdom AMEX Full time
Overview

American Express is a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Salary

The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.

Job Description

This role will lead the shaping and execution of the Generative AI strategy of the Global Services Group at American Express. This includes accelerating the progress of both existing and future use cases of GenAI to transform both the colleague and cardmember experience.

The ideal candidate will be able to think creatively and prepare analyses and presentations on both forward-looking strategy and achieved results. This role also requires collaboration with various teams, including effective collaboration with Senior Leaders of all band levels across GSG and American Express more broadly.

Key Responsibilities:

  • Support the scoping of the next wave of GenAI pilots, ensuring alignment to prioritization principles while extrapolating learnings from smaller scale efforts and extending to bigger bets.
  • Apply Generative AI solutions to build pilots and products with high expectations on customer satisfaction.
  • Thought leadership/creative problem solving to accelerate technological innovation for American Express and drive progressive improvement.
  • Developing strong working relationships with various stakeholders in order to achieve results and enact wide-scale impact across the enterprise.
  • Strategic program management for live pilots, ensuring that key milestones, deadlines, and deliverables are executed by removing roadblocks and facilitating alignment between stakeholders.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Knowledge of Generative AI that clearly goes beyond the surface level, including a technical understanding of the functionality, risks and mitigations and an ability to inform use case feasibility.
  • Product Management/Development experience.
  • Ability to demonstrate a User Centric Mindset and ideas on how to leverage Generative AI beyond the obvious use case of chat.
Benefits

We offer a range of benefits to support your holistic well-being, including competitive base salaries, bonus incentives, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working model, generous paid parental leave policies, free access to global on-site wellness centers, free and confidential counseling support through our Healthy Minds program, and career development and training opportunities.

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