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Shift Operations Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Shift Operations Coordinator to join our Business Operations Group at Ampa - Legal & Professional Services. As a Shift Operations Coordinator, you will play a key role in ensuring the smooth operation of our Client and Matter Inception (CMI) team.
Key Responsibilities- Provide professional, high-quality, solution-focused, and efficient client onboarding and matter opening journeys.
- Ensure all work requests are carried out in line with Anti-Money Laundering (AML) and other regulatory requirements.
- Conduct research on clients using our systems and public sources to meet strict regulatory requirements.
- Assess Red Flags, evaluate matter complexities, and ensure adherence to compliance and regulatory needs.
- Conduct thorough risk assessments and client due diligence at inception, providing robust and constructive feedback directly to the client partner/fee earner as required.
- Proactively clarify instructions with legal departments and requestors where instructions or deadlines are unclear.
- Be flexible in meeting the needs of the team and the business, e.g., occasional shift changes (with reasonable notice) to accommodate team meetings, training sessions, and client requirements.
- Experience of working in a similar role within the legal sector.
- Knowledge of AML rules and KYC (know your client) requirements for law firms.
- Efficient and accurate typing skills.
- Advanced IT skills with knowledge of Microsoft Office products.
Ampa - Legal & Professional Services is a leading provider of business operations solutions to the legal sector. Our Business Operations Group is made up of business professionals who work with our legal professionals to provide market-leading expertise to our clients. We offer a competitive salary, great benefits, and a vibrant, forward-thinking work environment.
