Contact Centre Coordinator
6 days ago
Join Our Team as a Contact Centre Coordinator
We are seeking a highly motivated and organized individual to fill the role of Contact Centre Coordinator at Biffa. This role offers a great opportunity to develop your career in the waste and recycling industry.
About the Role:
- Answer incoming calls and respond to emails from customers within required SLAs/KPIs.
- Take ownership of customer enquiries, listening to and understanding their needs, and responding to escalated issues or complaints.
- Work closely with vendors to resolve customer queries and administer customer accounts, including data cleansing and collating reports.
- Meet established goals for metrics such as call and case quality, productivity, and KPIs.
Requirements:
- Excellent communication skills and ability to work well in a team environment.
- Motivated and proactive individual who can take initiative and work calmly under pressure.
- Excellent attention to detail and ability to multitask.
Our Benefits:
- Competitive salary of £24,500 per annum.
- 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
- Generous pension scheme and medical and dental cover.
- Cycle to work scheme and retail, leisure, and travel discounts.
- Free parking on site and access to a robust training and development programme.
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