Contact Centre Coordinator

6 days ago


Alton, Hampshire, United Kingdom Biffa Full time

Join Our Team as a Contact Centre Coordinator

We are seeking a highly motivated and organized individual to fill the role of Contact Centre Coordinator at Biffa. This role offers a great opportunity to develop your career in the waste and recycling industry.

About the Role:

  • Answer incoming calls and respond to emails from customers within required SLAs/KPIs.
  • Take ownership of customer enquiries, listening to and understanding their needs, and responding to escalated issues or complaints.
  • Work closely with vendors to resolve customer queries and administer customer accounts, including data cleansing and collating reports.
  • Meet established goals for metrics such as call and case quality, productivity, and KPIs.

Requirements:

  • Excellent communication skills and ability to work well in a team environment.
  • Motivated and proactive individual who can take initiative and work calmly under pressure.
  • Excellent attention to detail and ability to multitask.

Our Benefits:

  • Competitive salary of £24,500 per annum.
  • 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
  • Generous pension scheme and medical and dental cover.
  • Cycle to work scheme and retail, leisure, and travel discounts.
  • Free parking on site and access to a robust training and development programme.


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