Motor Fraud Specialist

4 weeks ago

Bolton, Bolton, United Kingdom Keoghs Full time
Job Description

We are seeking a highly motivated and enthusiastic individual to join our Delegated Fraud Team as a File Handler Assistant. This role involves undertaking delegated actions in case strategies to achieve the best possible outcome in cases.

The File Handler Assistant will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handlers. The role will encompass procedural drafting and compliance, investigations, and evidential reviews.

A File Handler Assistant is expected to own each task delegated to them from start to finish. The role requires attention to detail and to ensure the case files run pro-actively in order to assist the File Handlers' strategic decision making.

The work handled by the File Handler Assistant will be determined by the caseload of the File Handlers that they are aligned with. This includes but is not limited to:

  • Litigation
  • Procedural drafting
  • Costs Schedules
  • Investigations
  • Evidential reviews and assessments
  • Liaising with policyholders and witnesses
  • Proofing of key witnesses
  • Working with counsel
  • Instructing experts - internal and/or external suppliers
  • Resolution
  • Negotiation of third party costs in accordance with the CPR
  • Drafting of appropriate settlement documentation

On occasion, and in order to develop technical progression, the File Handler Assistant will be encouraged to assist the File Handler by carrying out strategic reviews of cases.

Responsibilities in case management include:

  • Client Excellence
  • Assisting on files in accordance with agreed client guidelines
  • Ensuring maximum client satisfaction on each case
  • Technical excellence
  • Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
  • Ensures all file and investigative deadlines are complied with
  • Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable
  • Dealing pro-actively and achieving the best results with the case investigations from receipt until point of resolution
  • Timely and accurate maintenance of all Case Management Systems from opening to closure
  • Adherence to file management policies
  • Ensure compliance with the SRA Standards & Regulations
  • Financial Excellence
  • Be commercially aware, by working in an efficient and effective manner, where working within a fixed fee price
  • Commercial awareness so as to retain profitability
  • Achieve financial targets
  • Ensure timely and accurate billing
  • Cultural Excellence
  • Adhere to the Keoghs Values

Working Hours

35 hours per week

Monday - Friday 9am - 5.00pm with 1 unpaid hour for lunch.

Primary location for this role is Parklands, Bolton office. We are agile workers.

Essential Skills and Attributes:


Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process

driven legal environment


Experience of drafting court documents and understanding of processes


Good telephone and communication skills with people at all levels inside and outside the business


An ability to organise and prioritise tasks using initiative


Calm under pressure with the ability to re-prioritise and delegate effectively when required


An ability to analyse evidence


Good Literacy and IT skills


Good team worker with the flexibility to do what is required to get a result and ensure client service levels are

met


Ability to work effectively in line with our Values

Required Soft Skills:


Client Care/Service


Organisation


Ability to prioritise and adaptability


Teamwork and collaboration


Oral and written communication


Interpersonal and social

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five

values are at the heart of everything we do;

Keoghs values

· We listen, are down to earth and supportive

· We work together towards a common goal

· We're friendly with a can do attitude

· We care about our clients

· We evolve

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