Veterinary Receptionist

4 days ago


Great Malvern, Worcestershire, United Kingdom BluePearl Full time

At BluePearl Pet Hospital, we're looking for an exceptional Veterinary Receptionist to join our team. As a key member of our hospital, you'll play a vital role in delivering exceptional client service and ensuring a positive experience for our patients and their families.

Responsibilities:
  • Greet and engage with clients in a warm and professional manner, making every interaction a positive one.
  • Provide compassionate support to clients during emotional and difficult times, offering resources and guidance as needed.
  • Assess client and pet needs upon arrival, determining the level of care required and responding accordingly.
  • Respond to non-patient calls and visitors, connecting them with the right team member to address their needs.
  • Confirm appointments in advance, ensuring clients have all the necessary information to prepare their pets for the appointment.
  • Offer emotional support and resource materials to grieving clients, handling pet remains with compassion and discretion.
  • Serve as a liaison between clients and service agencies, ensuring a complete, accurate, and compassionate process.
Why Join BluePearl?
  • We're passionate about pets and dedicated to delivering exceptional care. Our team members enjoy discounts on pet insurance, treatments, and food.
  • We offer opportunities for growth and development, with a focus on talent development programs and leadership workshops.
  • Our commitment to continuous learning includes an annual continuing education allowance, free sessions, and access to over 2,000 medical journals.
  • We prioritize our team members' health and well-being, offering health, dental, vision, and life insurance options, parental leave benefits, flexible schedules, and more.

We're committed to a diverse and inclusive work environment where all individuals are treated with respect and dignity. We're an equal opportunity employer and welcome applicants from all backgrounds.



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