Store Retail Support Professional

3 weeks ago


Oxford, Oxfordshire, United Kingdom CV-Library Full time
About the Role: We are seeking an experienced Store Retail Support Professional to join our team as a Customer Team Member. In this role, you will be responsible for providing excellent customer service, maintaining a safe and legal store environment, and contributing to the introduction of new products and services.

Key Responsibilities:
  • Provide exceptional customer service by responding promptly to customer queries and concerns.
  • Maintain a clean and safe store environment, adhering to health and safety guidelines.
  • Work effectively with colleagues to meet sales targets and maintain high levels of customer satisfaction.
  • Contribute to the introduction of new products and services, supporting colleagues in their adoption.
  • Promote Co-op values and membership benefits to customers.

Salary and Benefits:
  • The estimated salary for this role is £26,000 - £32,000 per annum, depending on location and experience.
  • 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
  • A pension scheme with up to 10% employer contributions.
  • Wagestream, a money management app providing access to a percentage of pay as earned.
  • 31 days of holiday, including bank holidays (pro rata for part-time colleagues).
  • Virtual healthcare services for employees and their families.
  • 24/7 employee assistance service.
  • Full, paid training and dedicated support for personal development and career progression.
  • Rotas shared three weeks in advance, accessible on mobile devices.
  • Cycle-to-work scheme.

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