Application Support Engineer

4 weeks ago


Leeds, Leeds, United Kingdom AppCheck Ltd Full time

About the Role:

The Application Support Engineer will provide technical support and guidance to AppCheck's customer base, optimizing their use of our vulnerability scanning services.

Responsibilities include investigating and responding to application support queries, working with developers to improve vulnerability scanning tools, and providing insight and guidance to customers on detected vulnerabilities.

The ideal candidate will have a sound understanding of internet operation, network/infrastructure, and firewall behaviors, as well as experience providing direct client-facing application support.

Key Responsibilities:

  • Investigate and respond to application support queries and customer issue reports in a timely, efficient, and technically-assured manner
  • Work with developers and software engineers to improve vulnerability scanning and reporting tools, techniques, and reports via bug reports and feature requests
  • Provide insight and guidance to customers on detected vulnerabilities and associated threats and risks
  • Assist customers in leveraging our vulnerability scanning platform for maximal value
  • Proactively develop, update, maintain, and expand customer knowledgebase and documentation

Requirements:

  • Sound understanding of internet operation, the Internet protocol suite (TCP/IP), and protocol
  • Sound understanding of network/infrastructure and firewall, proxy, and WAF behaviors
  • Conceptual understanding of single-page applications, asynchronous request handling, partial page updates, and AJAX
  • Experience providing direct client-facing application support
  • Experience with a support ticket system (ZenDesk, JIRA, ServiceNow, etc.)
  • Scripting or basic coding skills (any language, e.g., Python or JavaScript)

What We Offer:

AppCheck Ltd is a cyber security SaaS company at the forefront of vulnerability scanning and security research. We provide unparalleled detection across APIs, SPAs, infrastructure, and modern web applications, with the ability to identify 100,000+ known security flaws as well as zero-day vulnerabilities through the application of first principles thinking.

As a member of our team, you will have the opportunity to work with a best-in-class support function, widely regarded for its quality and commitment to customer satisfaction.



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