Administrative Operations Manager
6 days ago
We are seeking an exceptional Administrative Operations Manager to lead our administrative and scheduling functions in the Upper GI, Endo Surgery department. This role is pivotal in ensuring seamless patient care and achieving key performance indicators across these specialized services.
About the RoleAs an Administrative Operations Manager, you will oversee office systems, maintain quality standards, and enhance the patient experience. Your proactive approach to planning, particularly around 18-week delivery targets, will ensure capacity aligns with patient demand.
You will work closely with clinical and administrative staff to foster effective communication and teamwork, driving forward service improvements and handling patient queries with empathy and professionalism.
The successful candidate will support workforce development, manage team performance, and collaborate on business cases that enable service growth.
Main Duties- To provide a comprehensive and quality administrative and scheduling service to the designated department and patients.
- Liaise closely with other administration staff, ward staff, and management in the Department to prioritize workload effectively.
Educated to degree standard or equivalent experience.
Requirements- Knowledge of current NHS issues including 18 weeks.
- Experience using modernization tools and service improvement techniques.
- Effective change management skills.
- Healthcare management experience.
- An effective communicator able to use varied and appropriate communication for various situations and audiences.
- Well-developed analytical skills.
- Expertise in Excel, including creating and using pivot tables.
- Reliable and punctual.
- Excellent attention to detail.
This post is subject to a Disclosure and Barring Service check.
A salary of £**45,000 - £50,000 per annum** depends on experience.
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