Learning Experience Coordinator

7 hours ago

London, Greater London, United Kingdom Levy UK Full time
Job Summary

We are looking for an experienced Learning Experience Coordinator to join our team at Levy UK & Ireland. In this role, you will work closely with the Head of L&D to coordinate, deliver, and implement our training initiatives, driving business growth and success.

The ideal candidate will have experience in learning and development, with a focus on Guest Experience, Train the Trainer, Health & Safety, and Leadership content. You will manage our online learning platform, ensure the completion of all mandatory training, and complete post-learning programme evaluation to ensure effectiveness.

Key Responsibilities
  • Support the Head of L&D in implementing and delivering our L&D strategy aligned with business needs and goals.
  • Coordinate all learning interventions, coaching, and mentoring activities.
  • Promote and communicate Learning and Development within the unit through various communication channels.
  • Carry out effective training on a range of subjects, focusing on Guest Experience, Train the Trainer, Health & Safety, and Leadership content.
  • Manage our online learning platform for our casual workforce (Mapal One) and ensure the completion of all mandatory training for our full-time team.
  • Complete post-learning programme evaluation on key training delivered in the business to ensure that training is effective and meets the training objectives.
  • Ensure training records are effectively maintained to support needs analysis and audit requirements.
  • Manage the administration of off-job training, recording nominations, sending out joining instructions and pre-course forms, following up with feedback forms and issuing certificates.
  • Monitor, measure, and report to the Head of L&D on learning and people development.
  • Liaise with external training providers to ensure successful delivery of learning and return on investment.
  • Be the main point of contact for general training inquiries and course administration.
  • Support with all administrative tasks relating to the L&D function from creating training manuals to answering emails.
  • Social Media lead - support with the design, administration, and content creation for all our social media platforms.
  • Assist the Head of L&D with the annual PDR process, including coaching, administration of PDR's and creation of training needs analysis.
  • Perform related duties and special projects as assigned.

We offer a competitive salary of £34,000 per annum, plus a range of benefits, including Medicash, Aviva Digicare, and exclusive perks at Perks at Work. Our company is committed to sustainability, wellbeing, diversity, and inclusion, making us an excellent choice for those who share our values.

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