Senior Cloud Technical Support Specialist
4 weeks ago
**Job Title:** Senior Technical Support Engineer - Cloud
Location: York
Education: IT Related
Qualifications: IT Degree or industry expertise within a Microsoft world
Key Functions of Role:
To provide technical support, management, and administration of a broad range of technologies, including cloud, virtualization, security, and infrastructure, for customers and corporate personnel.
Duties:
• Provide 2nd line technical support to external customers and on corporate systems
• Perform systems administration and management tasks
• Plan and deliver technical projects
• Provide mentorship, coaching, and training to junior team members
• Ensure Key Performance Indicators are met in line with Service Level Agreements
• Maintain qualifications in a core set of IT infrastructure and security products
Responsibilities:
To comply with all company policies, procedures, and other instructions as may from time to time be issued, including Health, Safety, Environmental, Security, and HR documentation.
Skills:
• Minimum 3 years in a 2nd line role
• Broad range of technical knowledge and experience
• Skills and experience should include Virtualization, Cloud - IaaS, PaaS, SaaS, Server technologies, Shared Storage technologies, Networking, Firewalls, and Security technologies
• Good understanding of cyber security concepts, technologies, and best practice
• No formal qualifications are required, but MCSE, MCSA, and VCP are desirable
Desirable Technologies:
Microsoft Azure administration, O365 suite administration, Veeam Backup and Replication, VMware vSphere, Palo Alto Networks Firewalls, Sophos Central technologies
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