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Senior Maintenance Team Lead

1 month ago

Wellingborough, Northamptonshire, United Kingdom KION Group Full time

To ensure the efficient running of the engineering team within a designated area, facilitating a high-quality customer experience. The Team Leader is responsible for leadership, engagement, and motivation of the engineering team, as well as maintaining and repairing equipment within a reduced truck parc.

Key Responsibilities:

  • Effective management of patched engineer's work loads in collaboration with their service Controller
  • WIP management - job and service completion to promise (including appropriate document completion)
  • P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation
  • P1/P2 Customer Accident Inspections/Investigations and associated report provision
  • P3 Engineer accident investigation – application of appropriate corrective action, accident reduction initiatives
  • SHEQ Compliance, safety audits, site risk assessments and associated training (e-learning completion)
  • Engineer performance management
  • Ensure the OCTR cycle is enabled for all colleagues in line with agreed timeframes
  • Conduct any required investigations competently in line with agreed Company Standards
  • First level technical escalation & on-site assistance
  • Recruitment of engineers to fulfill budgeted headcount
  • Proactively manage the onboarding of all new engineers in line with agreed processes
  • Engineer engagement, retention, coaching and development to include training needs identification
  • Manage engineering coverage in the team - including absence management, authorisation of holidays and training
  • Team meetings - communication of business objectives and performance against both goals and targets

Requirements:

  • Excellent people management skills, having demonstrated an ability to work in a team and a desire to promote quality customer service
  • Ability to prioritise multiple issues on a day-by-day basis to ensure customer satisfaction
  • Confident in interacting with customers and having challenging conversations
  • Comfortable in Customer facing situations
  • Good levels of numeracy / literacy
  • Energetic, motivated and pro-active team player
  • Qualified maintenance engineer (NVQ level 3/ equivalent) in relevant discipline or industry experience
  • Industry Know How
  • Competent to be able to support and train engineers on relevant IT systems with the ability to provide first level support
  • Conflict Management
  • Qualified to conduct Thorough Examination