Salesforce Operations Lead
1 week ago
As a seasoned professional in event management and team leadership, you will be responsible for overseeing the planning and delivery of our public training events. With a focus on excellence and attention to detail, you will work closely with internal and external clients to ensure seamless event support.
Key Responsibilities
- Lead a team of four in the planning and delivery of public training events
- Build and nurture professional relationships with clients, co-hosts, venues, speakers, and suppliers
- Monitor and evaluate client feedback to support continuous improvement
- Manage Salesforce cases and ensure efficient resolution of client queries
- Monitor and schedule courses to ensure feasibility and manage department reporting
Requirements
- Significant experience in managing and coordinating training events across various formats
- Experience in planning and scheduling training programs
- Advanced Excel skills and a strong eye for detail
- Excellent interpersonal skills and the ability to work autonomously
About Mercia
Mercia, part of Wilmington plc, provides expert-led, professional training solutions across multiple industries. With a commitment to integrity, inclusivity, and professional development, we're dedicated to helping individuals and businesses achieve their highest potential.
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