Salesforce Operations Lead

1 week ago


Enderby, Leicestershire, United Kingdom Mercia Group Full time
Job Summary

As a seasoned professional in event management and team leadership, you will be responsible for overseeing the planning and delivery of our public training events. With a focus on excellence and attention to detail, you will work closely with internal and external clients to ensure seamless event support.

Key Responsibilities
  • Lead a team of four in the planning and delivery of public training events
  • Build and nurture professional relationships with clients, co-hosts, venues, speakers, and suppliers
  • Monitor and evaluate client feedback to support continuous improvement
  • Manage Salesforce cases and ensure efficient resolution of client queries
  • Monitor and schedule courses to ensure feasibility and manage department reporting

Requirements
  • Significant experience in managing and coordinating training events across various formats
  • Experience in planning and scheduling training programs
  • Advanced Excel skills and a strong eye for detail
  • Excellent interpersonal skills and the ability to work autonomously

About Mercia
Mercia, part of Wilmington plc, provides expert-led, professional training solutions across multiple industries. With a commitment to integrity, inclusivity, and professional development, we're dedicated to helping individuals and businesses achieve their highest potential.
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