Patient Navigator

2 days ago

Warminster, Wiltshire, United Kingdom The Avenue Surgery Full time
About The Avenue Surgery

The Avenue Surgery is a non-dispensing, training practice, caring for patients in and around the rural town of Warminster, Wiltshire. We are committed to providing a service that works with and for the community to meet the widest range of care, health promotion, and education for our patients and staff members.

Job Summary

We are seeking a skilled and compassionate Patient Navigator to join our team. As a Patient Navigator, you will play a vital role in facilitating effective communication between patients, healthcare professionals, and other associated agencies.

Key Responsibilities
  • Provide general assistance to the Practice team and project a positive and friendly image to patients and visitors.
  • Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
  • Facilitate effective communication between patients, members of the primary healthcare team, secondary care, and other associated healthcare agencies.
  • Perform a range of administrative tasks, including answering general enquiries, explaining surgery procedures, and processing patient requests.
  • Work collaboratively as part of an integrated multi-skilled team to provide a high-quality service to patients.
Requirements
  • GCSE grade A-C in English and Maths.
  • NVQ level 2 in customer care.
  • Ability to use own judgement, resourcefulness, and common sense.
  • Ability to work without direct supervision and determine own workload priorities.
  • Pleasant, articulate, and helpful, with an ability to work under pressure.
  • Attention to detail.
  • An understanding of and adherence to the need for strict confidentiality.
What We Offer

We offer a supportive and dynamic work environment, opportunities for training and personal development, and a competitive salary and benefits package.

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