Senior IT Operations Manager

3 weeks ago


Cardiff, Cardiff, United Kingdom Creditsafe Full time

Job Summary

We are seeking a highly skilled Technical Service Delivery Lead to join our Service Delivery Team at Creditsafe. The successful candidate will be responsible for managing and overseeing the day-to-day operations and management of the Deskside Engineering team.

Key Responsibilities

  • Manage and oversee the Deskside Engineering team, ensuring high-quality service delivery and customer satisfaction.
  • Explore and encourage the use of Artificial Intelligence (AI) within the team to enhance the productivity and efficiency of both the team and the staff they support.
  • Develop and enhance our existing body of training and documentation resources to improve our staff's ability to self-service.
  • Develop and implement service management processes and procedures to enhance efficiency and effectiveness.
  • Serve as a point of escalation for service issues and work collaboratively with the team to resolve complex problems.
  • Monitor team performance, providing coaching and mentoring to support professional development.
  • Collaborate with other departments to align service management activities with broader organizational goals.
  • Assist the Head of Service Delivery with planning, project management, and operational tasks.
  • Ensure compliance with company policies, industry standards, and regulatory requirements.

Requirements

  • Proven experience in an IT Support role, with ability to demonstrate experience in a supervisory or managerial role.
  • Leadership and team management abilities, with excellent communication and interpersonal skills.
  • Proficiency in Windows and Mac operating systems, Office applications, hardware troubleshooting, network fundamentals.
  • Relevant certifications such as ITIL, Lean Six Sigma, CompTIA A+, or Microsoft Certified Professional (MCP) are a plus.

What We Offer

  • Competitive Salary.
  • Company Laptop supplied.
  • Bonus Scheme.
  • 25 Days Annual Leave (plus bank holidays).
  • Hybrid working model.
  • Healthcare & Company Pension.
  • Cycle to work and Wellbeing Programme.
  • Global Company gatherings and events.
  • E-learning and excellent career progression opportunities.
  • Creditsafe is an equal opportunities employer that values diversity.


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