Equipment Manager

18 hours ago


High Wycombe, Buckinghamshire, United Kingdom Quality Personnel Full time
Job Overview

We are seeking a skilled professional to fill the role of Hire Controller, responsible for managing tools and plant hire operations for our client based in Buckinghamshire.

The successful candidate will work Monday to Friday, with a 1-hour lunch break, and be required to work Saturdays on a rota basis. The role is customer-facing and involves processing hires and sales orders via various channels.

A key aspect of this position is handling queries and complaints efficiently, utilizing in-house systems to ensure smooth operations.

Key Responsibilities
  • Customer-facing interactions, including email, phone, and face-to-face communication.
  • Processing hires and sales orders, as well as handling customer queries and complaints.
  • Utilizing in-house systems to manage operations effectively.
Requirements

To excel in this role, you should have hire or merchant experience, although candidates from customer-facing roles may also be considered.

Excellent communication and problem-solving skills are essential, along with the ability to build strong relationships with customers and exceed their expectations.



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