Operations Manager
2 weeks ago
Join Our Team as an Operations Manager
We are seeking a skilled leader with a passion for delivering exceptional customer experiences to join our team as an Operations Manager in Anglian Home Improvements.
About the Role
The successful candidate will play a pivotal role in ensuring that our customers receive great service during the installation phase of their contracts. As an Operations Manager, you will be responsible for coordinating, inspecting, and monitoring all aspects of the installation process.
Your Key Responsibilities
- Deliver an exceptional customer experience, adhering to Anglian standards
- Keep installer records updated and oversee induction and training
- Ensure safe and on-specification product installations within agreed timelines
- Maintain compliance with statutory and local authority requirements
- Adhere to Company policies, procedures, and health and safety standards
- Conduct inspections on workwear, tools, and equipment for compliance
- Handle customer queries, complaints, and calls promptly and effectively
- Collaborate with senior management on customer complaints resolution
- Manage retentions and payments according to contract terms
- Engage new Installer teams and support Service Engineers as needed
Performance Measures
- Quality of installations and customer service
- Timely completion of I calls and customer complaints
- Revenue generation and debt management
- Adherence to standards and training for installers
- Successful execution of tender processes
About You
- Good numerical aptitude and communication skills
- GCSE or equivalent in English and maths (Grade C or above)
- 2+ years' experience or qualification in high-volume residential or construction projects
- Appropriate skills in people management and coaching
Your Benefits Package
- £45,000 - £60,000 per annum, depending on experience
- 31 days holiday, increasing to 33 days after 2 years of service
- Company Car
- Group wellbeing, including your birthday off annually, 24hr remote access to a doctor and heavily discounted gym memberships
- Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies
- Paid time off to volunteer
- Generous Employee Product Purchase Discount Scheme
Why Join Us?
- Career development and continuous learning opportunities
- Opportunity to work with a forward-thinking and supportive team
- Comprehensive health & well-being benefits
- Heavily discounted group discount scheme on all products
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
We are committed to Equality, Diversity and Inclusion and welcome applications from candidates regardless of any protected characteristics as defined by the Equality Act 2010.
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