UK Respiratory Diagnostics Solutions Service Manager

2 weeks ago


Maids Moreton, United Kingdom Vitalograph Full time

Drive Service Excellence

As our UK Respiratory Diagnostics Solutions Service Manager, you will be instrumental in driving service excellence and ensuring customer satisfaction through innovation and leadership. Your key responsibilities will include developing and executing service strategies to exceed revenue targets, leading and mentoring the service team, and enhancing reporting metrics to gain actionable insights into operational performance.

Key Responsibilities Include:

  • Developing and executing service strategies to exceed revenue targets
  • Leading and mentoring the service team, with a focus on continuous improvement
  • Enhancing reporting metrics to gain actionable insights into operational performance
  • Fostering a customer-centric culture where resolving issues is the priority
  • Managing relationships with customers and ensuring all records are up to date
  • Collaborating with Sales & Marketing to identify new revenue opportunities
  • Ensuring all procedures and documentation are current and relevant
  • Managing stock, equipment calibration, and third-party service training
  • Providing insightful reports and statistics for management review

What You Bring to the Team:

  • Strong organisational, leadership, and mentoring skills
  • Proficiency in IT, especially with MS Office tools
  • Exceptional attention to detail and problem-solving abilities
  • Solid understanding of budgeting and service stock management
  • Familiarity with healthcare products, solutions, and relevant industry standards
  • Understanding of all relevant ISO standards, Medical Devices Directive, Medical Device Regulations and GCP as required


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