Store Experience Manager
3 weeks ago
About the Role
\We are seeking a talented Store Experience Manager to join our team in a dynamic retail environment.
Your Responsibilities
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- Create a seamless shopping experience for customers by leading a high-performing team of employees.\
- Drive sales growth and improve customer satisfaction through effective store operations and visual merchandising.\
- Manage stock, cash, and security procedures to ensure compliance with company standards.\
- Deliver regular reviews and performance management to support employee development.\
- Ensure a safe working environment by adhering to Health & Safety protocols.\
- Promote and uphold company values, equity, and inclusion within the team.\
- Foster strong relationships with colleagues and customers to build trust and loyalty.\
- Identify opportunities for process improvement and contribute to the development of best practices.\
- Collaborate with other departments to achieve business objectives and support strategic initiatives.\
- Participate in training and development programs to enhance knowledge and skills.\
- Maintain accurate records and reports to inform business decisions.\
- Contribute to the creation of a positive work culture that values diversity, equity, and inclusion.\
- Support the implementation of company policies and procedures to ensure compliance.\
- Monitor and report on key performance indicators (KPIs) to measure success.\
- Engage with customers to understand their needs and preferences.\
- Provide excellent customer service to build loyalty and satisfaction.\
- Act as a role model and promote a culture of integrity, respect, and professionalism.\
- Stay up-to-date with industry trends and best practices to drive innovation and improvement.\
- Prioritize tasks and manage time effectively to meet deadlines and achieve goals.\
- Communicate effectively with stakeholders, including employees, customers, and external partners.\
- Build strong relationships with suppliers and vendors to negotiate deals and optimize inventory.\
- Assist in managing budgets and financial resources to ensure efficient use of company funds.\
- Ensure compliance with all relevant laws, regulations, and company policies.\
- Develop and maintain a deep understanding of the company's products and services.\
- Contribute to the development of new business opportunities and partnerships.\
- Support the implementation of sustainability initiatives and environmental policies.\
- Engage in continuous learning and professional development to stay current with industry developments.\
- Participate in community outreach and engagement activities to build brand awareness and reputation.\
- Maintain confidentiality and handle sensitive information with discretion.\
- Adhere to company policies and procedures regarding data protection and confidentiality.\
- Perform other duties as assigned by management to support business objectives.\
- Salary: £38,000 - £48,000 per annum.\
About Us
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