Chief Client Services Director

3 weeks ago


London, Greater London, United Kingdom Harrison Scott Associates Full time

Harrison Scott Associates is seeking an exceptional Chief Client Services Director to lead its client services team.

The ideal candidate will have a proven track record of managing high-performing teams and delivering exceptional client satisfaction.

This is a fantastic opportunity for a skilled leader to take charge of our client services department and drive business growth through effective management and strategy.

Key Responsibilities:

  • To oversee the management of account managers and their clients, ensuring that the company presents itself as a value-added solution provider.
  • To ensure that all documentation is completed on time and in a presentable manner, meeting compliance requirements and ensuring that all jobs have an estimate, time and sequence plan, brief, clear work instructions & matrices, approvals, and invoices available.
  • To participate in team meetings for production status and pre-production meetings for new projects if required.
  • To monitor overall client satisfaction through customer satisfaction surveys and scheduled review meetings.

We are looking for someone with:

  • Excellent leadership and people management skills.
  • A deep understanding of commercial issues surrounding jobs and the need for invoicing jobs within 48 hours of completion of work.
  • An excellent understanding of Management Information Systems, Microsoft, and Outlook.
  • In-depth knowledge and practical understanding of data, lithographic printing & finishing, digital & laser.

The successful candidate can expect a competitive salary of £80,000 - £100,000 per annum, depending on experience. If you're a motivated and results-driven individual who thrives in a fast-paced environment, we'd love to hear from you



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