Sales Representative

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Graphic Packaging International - Europe Full time
Job Overview

This is a sales representative role that requires strong communication and problem-solving skills.

The ideal candidate will have previous experience in customer service, preferably in the manufacturing or printing industry.

You will be responsible for maintaining customer satisfaction and helping the company achieve its goals.

The salary for this position is £25,000 - £30,000 per annum, depending on experience.

Main Responsibilities:
  • Customer Interaction:
    • Provide accurate and timely information regarding our products, services, pricing, and order status.
    • Address customer concerns, resolve issues, and ensure customer satisfaction.
  • Order Processing:
    • Receive and process customer orders, ensuring accuracy and completeness.
    • Coordinate with the production team to schedule and track order progress.
    • Update customers on order status, estimated delivery dates, and any delays.
  • Documentation:
    • Maintain detailed records of customer interactions and transactions.
    • Generate and maintain customer profiles and order histories.
    • Prepare and send invoices, quotes, and order confirmations as needed.
Requirements:
  • Previous customer service experience, preferably in the manufacturing or printing industry.
  • Excellent verbal and written communication skills with good interpersonal skills.
  • Strong problem-solving abilities and exceptional attention to detail.
  • Computer literate and proficient in using customer service/product ordering software plus Microsoft Office Suite.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • A team player who is self-motivated with a positive attitude who is committed to providing outstanding customer service.
Benefits:
  • Group Life assurance
  • Company pension scheme
  • Employee assistance programme, access to occupational health service and basic sick leave
  • Retail discount scheme
  • Medicash scheme
  • Free on-site parking
  • 33 days holiday per year (inclusive of Bank Holidays)


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