Customer Experience Ambassador

1 week ago


Chichester, West Sussex, United Kingdom Card Factory Full time

About the Role

As a Customer Experience Ambassador, you will play a vital role in delivering exceptional customer service at Card Factory stores. Located in Chichester, this position requires someone who is passionate about celebrating customers' life moments and providing a memorable shopping experience.

Your Key Responsibilities

  • Provide outstanding customer service to meet and exceed customer expectations.
  • Process sales efficiently and accurately, while upselling on till products to enhance customer satisfaction.
  • Prioritize tasks to manage multiple duties, including unloading deliveries and assisting with stock takes.
  • Maintain high standards of product pricing and merchandising.

The Ideal Candidate

We are looking for an individual who thrives in a fast-paced environment, can multitask, and adapts to changing situations. A customer-focused attitude and passion for delivering exceptional service are essential for this role.

About You

You will be working as part of a dynamic team that values work-life balance. We offer flexible arrangements to suit both you and the business in certain areas.

Benefits Package

  • Competitive salary: £20,000 - £25,000 per annum (dependent on experience).
  • 25% colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support, Financial Education Tools, and Salary Advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers.
  • Discounted mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  • Enhanced family leave.


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