Metering & Billing Compliance Specialist

4 weeks ago


Manchester, United Kingdom TalkTalk Telecom Group PLC Full time
Metering & Billing Compliance Role

As a key member of the TalkTalk Telecom Group PLC team, you will play a crucial role in ensuring compliance with regulatory requirements related to metering and billing. This includes maintaining internal compliance and serving as the primary point of contact between the Approval Body (BSI) and TalkTalk.

Key responsibilities include:

  • Managing audits and coordinating reviews, feedback, and actions from those audits.
  • Managing non-compliances or deficiencies identified and providing assurance over the effectiveness of processes and controls in place for ensuring compliance.
  • Supporting the business in meeting their Metering & Billing obligations through engagement with stakeholders.
  • Collating, analysing, and verifying Metering & Billing information across the Group as required.
  • Promoting business ownership and accountability for operating in accordance with regulatory requirements.
  • Responding to data and information requests from regulatory bodies.
  • Maintaining subject matter expertise over metering & billing and providing guidance, support, collaboration, and liaison with both internal and external stakeholders.
  • Working with the business to facilitate the identification of key metering & billing risks and driving a risk appraisal programme for identifying risks and ensuring accuracy of billing.
  • Liaising with the TT Regulatory Affairs team to coordinate participation in relevant forums on the direction and responding to Ofcom consultations when required.
  • Supporting the business in engaging with any external audits as they occur.
  • Working collaboratively with the Internal Audit and Risk & Compliance teams to deliver integrated audits and insight with the objective of providing assurance over controls.

TalkTalk Telecom Group PLC is a recognised Top 50 Inclusive Employer in the UK, and we strive to create a workplace that reflects the communities and customers we serve. We value diversity and innovation, and we are committed to providing a supportive and inclusive environment for all employees.



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