Duty Manager

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom SSP Group Full time

Role Overview

As a Duty Manager at SSP Group, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations. You will guide and support your colleagues, maintaining a safe working and dining environment while being the go-to person for day-to-day queries.

Key Responsibilities

  • Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations.
  • Guide and support your colleagues, maintaining a safe working and dining environment.
  • Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence.
  • Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
  • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

Requirements

  • At least 1 year experience working as a supervisor in hospitality or retail role.

Benefits

  • 75% discount on your meal while on shift.
  • Free onsite parking.
  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply)
  • Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
  • Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

About SSP Group

SSP Group is proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.


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