Server Opportunities at Rivers Casino

3 weeks ago

Portsmouth, Portsmouth, United Kingdom Rivers Casino Full time

Rivers Casino Portsmouth seeks skilled Food and Beverage Servers to provide exceptional guest service in a fast-paced, dynamic environment. As a Server, you will be responsible for delivering an unforgettable dining experience to our guests, ensuring prompt, professional, and courteous service throughout their visit.

Responsibilities:
  • We strive for excellence in guest satisfaction by treating all guests with respect, empathy, and kindness.
  • Our team sets the table with precision and attention to detail, creating a warm and inviting atmosphere.
  • We work closely with hosts to ensure seamless seating arrangements and efficient table management.
  • Guest recognition is key; we acknowledge and greet guests by name when possible, fostering a sense of belonging.
  • We take orders accurately and make recommendations to create a balanced meal that meets our guests' expectations.
  • We stay up-to-date on menu changes and daily specials, sharing this knowledge with our guests to enhance their experience.
  • We respond promptly and professionally to guest inquiries, resolving any issues or concerns in a timely manner.
  • We enter orders into the point of sale system with precision, ensuring accurate order fulfillment.
  • Before each course, we ensure that the table is prepared with the necessary service items, maintaining a clean and welcoming environment.
  • We maintain awareness of table progress, ensuring timely delivery of food and beverages.
  • We deliver food and beverages with confidence and flair, showcasing our knowledge of wine and champagne service.
  • We clear plates and crumbs from the table, using a crumber to maintain a pristine surface.
  • We offer dessert, espresso, and after-dinner cordials, enhancing the overall dining experience.
  • We follow through on special requests, ensuring guest satisfaction.
  • We communicate effectively with the kitchen, hosts, and management to ensure a cohesive and efficient dining experience.
  • We present the check and handle payment in a timely manner, respecting our guests' time.
  • We bid farewell to our guests, leaving a lasting impression.
  • We stock side stations thoroughly, ensuring a seamless transition between shifts.
Requirements:Minimum Education and Experience:
  • A minimum of 3 years of experience as a server in an upscale, full-service restaurant environment.
  • A strategic thinker with excellent problem-solving skills, taking initiative and ownership of tasks.
  • A self-motivated individual with creativity and a track record of putting ideas into practice and assessing results.
Certifications, Licenses, and/or Registrations:
  • A gaming license/registration, as required by jurisdiction(s).
  • The ability to obtain a food handlers card.
Knowledge, Skills, and Abilities:
  • Excellent verbal and written communication skills.
  • Strong interpersonal and communication skills, with the ability to work effectively with all levels of the organization.
  • The ability to establish credibility and rapport with operating leaders.
Physical Requirements:
  • The ability to work while standing for hours at a time, remaining energetic and focused.
  • The ability to lift up to 15 pounds occasionally.
  • The ability to work flexible shifts and days of the week, including holidays, with a positive attitude.

Estimated Salary: $25,000 - $40,000 per year

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