Renewals Operations Manager

3 weeks ago

Essex, United Kingdom Lawes Consulting Group Full time
Renewals Manager Job Description

Job Title: Renewals Manager

Location: Essex

Job Type: Full-time

About the Role:

We are seeking a skilled and driven Renewals Manager to oversee the renewal process and operations. The Renewals Manager will play a critical role in ensuring client satisfaction and retention.

Key Responsibilities:

  • Manage the end-to-end renewal process, including forecasting, negotiations, and contract renewals
  • Implement and improve renewal operations to streamline the process and increase efficiency
  • Collaborate with sales, customer success, and operations teams to ensure successful renewals and client satisfaction
  • Develop and maintain strong relationships with clients to understand their needs and maximize renewal opportunities
  • Analyse renewal data and metrics to identify trends, opportunities, and areas for improvement

Requirements:

  • Bachelor's degree in business, marketing, or a related field
  • Proven experience in renewals, operations, or a related role
  • Demonstrated success in a Renewals Manager role or similar, with a strong track record of improving renewal rates and driving revenue growth
  • Data-Driven: Proficient in using data analytics to inform decision-making and drive strategic initiatives
  • Strong negotiation and communication skills
  • Ability to work collaboratively across teams and influence stakeholders at all levels
  • Analytical mindset with the ability to interpret data and make strategic decisions

Day-to-Day:

  • Engage with clients to understand their needs and build strong relationships
  • Collaborate with cross-functional teams to ensure a seamless renewal process
  • Analyse renewal data and metrics to inform strategy and decision-making
  • Lead negotiations and contract discussions to achieve successful renewals
  • Continuously improve renewal operations to drive efficiency and customer satisfaction

What We Offer:

At Lawes Consulting Group, we offer a dynamic and supportive work environment, with opportunities for professional growth and development.

How to Apply:

If you have the relevant experience and skills, please submit your application to us.

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