Crew Team Lead
3 days ago
As a Crew Team Leader at FatFace, you will be part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service.
Key Responsibilities- Provide exceptional customer service, utilising your knowledge to help customers find the best products to suit them for in-store and multi-channel sales.
- Resolve all customer issues effectively at store level in a timely and positive manner.
- Efficiently process POS transactions and thank customers.
- Build loyalty and create 'Customers for Life' through opt-in at the POS.
- Delegate tasks to team members and demonstrate day-to-day store running.
- Understand commercial aspects of the retail business, including reading reports, analysing data and making decisions.
- Ensure the store is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set-ups.
- Safeguard the business by ensuring full compliance of policy, procedure, loss prevention and health & safety in the absence of management.
- Stay up-to-date with company product, activity and promotions and implement changes when required.
- Proven ability to successfully lead a team and viewed as a leader among peers.
- Experience in a customer service environment is essential.
- Proven experience with POS management, daily banking procedures and meeting deadlines.
- Excellent interpersonal, organisation and communication skills.
- Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
- Ability to work productively in a high-pressure environment, quickly learning new tasks and committing information to memory.
- Team player - embracing every opportunity to be part of what's going on.
- Great time management.
- Demonstrates passionate commitment to the brand.
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox online platform to use from day one (including amazing online discounts, home workouts, wellbeing content, popular brand discounts etc).
- THRIVE learning management system - access from day one with thousands of pieces of learning.
- Dental Insurance (employee funded).
- Pension scheme.
- EAP support around the clock - UNUM/Retail Trust/Fashion Textiles Support.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced Family Friendly policies i.e. Maternity Leave.
- Refer a friend scheme.
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Crew Team Lead
2 weeks ago
Stow on the Wold, Gloucestershire, United Kingdom FatFace Full timeAbout the RoleWe are seeking a highly motivated and experienced Crew Team Lead to join our team at FatFace in Stow on the Wold. As a key member of our management team, you will play a vital role in ensuring the safe and efficient running of the store, managing the team, and delivering exceptional customer service.Key ResponsibilitiesProvide exceptional...
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Crew Team Lead
2 weeks ago
Stow on the Wold, Gloucestershire, United Kingdom FatFace Full timeAbout the RoleWe are seeking a highly motivated and experienced Crew Team Lead to join our team at FatFace in Stow on the Wold. As a key member of our management team, you will play a vital role in ensuring the safe and efficient running of the store, managing the team, and delivering exceptional customer service.Key ResponsibilitiesProvide exceptional...
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Crew Team Lead
1 week ago
Stow on the Wold, Gloucestershire, United Kingdom FatFace Full timeRole OverviewAs a Crew Team Leader at FatFace, you will be part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service.Key ResponsibilitiesProvide exceptional customer service, utilizing your knowledge to help customers...
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Crew Team Lead
1 week ago
Stow on the Wold, Gloucestershire, United Kingdom FatFace Full timeRole OverviewAs a Crew Team Leader at FatFace, you will be part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service.Key ResponsibilitiesProvide exceptional customer service, utilizing your knowledge to help customers...
-
Crew Team Lead
3 days ago
Stow on the Wold, Gloucestershire, United Kingdom FatFace Full timeRole OverviewAs a Crew Team Lead at FatFace, you will be part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service.Key ResponsibilitiesProvide exceptional customer service, utilising your knowledge to help customers...
-
Crew Team Lead
3 days ago
Stow on the Wold, Gloucestershire, United Kingdom FatFace Full timeRole OverviewAs a Crew Team Lead at FatFace, you will be part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service.Key ResponsibilitiesProvide exceptional customer service, utilising your knowledge to help customers...
-
Crew Team Lead
1 day ago
Stow on the Wold, Gloucestershire, United Kingdom FatFace Full timeRole OverviewAs a Crew Team Lead at FatFace, you will be part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service.Key ResponsibilitiesProvide exceptional customer service, utilising your knowledge to help customers...
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Crew Team Lead
22 hours ago
Stow on the Wold, Gloucestershire, United Kingdom FatFace Full timeRole OverviewAs a Crew Team Lead at FatFace, you will be part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service.Key ResponsibilitiesProvide exceptional customer service, utilising your knowledge to help customers...
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Crew Team Lead
5 days ago
Stow on the Wold, Gloucestershire, United Kingdom FatFace Full timeRole OverviewAs a Crew Team Leader at FatFace, you will be part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service.Key ResponsibilitiesProvide exceptional customer service, utilizing your knowledge to help customers...
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Crew Team Lead
5 days ago
Stow on the Wold, Gloucestershire, United Kingdom FatFace Full timeRole OverviewAs a Crew Team Leader at FatFace, you will be part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service.Key ResponsibilitiesProvide exceptional customer service, utilizing your knowledge to help customers...
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Retail Sales Associate
1 month ago
Stow on the Wold, Gloucestershire, United Kingdom Crew Clothing Full timeExciting Opportunity: Join Our Team as a Key HolderAt Crew Clothing, we recognize that clothing represents more than mere fabric; it embodies the essence of memorable experiences. Our designs, inspired by the charm of the south coast, reflect a classic British aesthetic, symbolized by our iconic crossed oars.We are committed to fostering a culture of...
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Key Holder
1 week ago
Stow on the Wold, Gloucestershire, United Kingdom Crew Clothing Full time{"Key Skills and Experience": "Essential:Customer service focusedGood communication skillsExperience in retail industryDesirable:Good IT skillsExperience of working in a luxury fashion brand", "Job Description": "Role OverviewCrew Clothing is seeking a highly motivated and customer-focused Key Holder to join our team. As a Key Holder, you will be responsible...
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Key Holder
1 week ago
Stow on the Wold, Gloucestershire, United Kingdom Crew Clothing Full time{"Key Skills and Experience": "Essential:Customer service focusedGood communication skillsExperience in retail industryDesirable:Good IT skillsExperience of working in a luxury fashion brand", "Job Description": "Role OverviewCrew Clothing is seeking a highly motivated and customer-focused Key Holder to join our team. As a Key Holder, you will be responsible...
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Store Crew Member
23 hours ago
Stow on the Wold, Gloucestershire, United Kingdom FatFace Full timeJob Title: Store Crew Member Job Type: Temporary, Part-time About Us: FatFace is a leading fashion brand that has been bringing style and positivity to our customers' lives for over 30 years. We believe in equality and inclusion, and we promote a culture of respect and empathy in our workplaces. Job Summary: We are seeking a Store Crew Member to join...
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Store Crew Member
20 hours ago
Stow on the Wold, Gloucestershire, United Kingdom FatFace Full timeJob Title: Store Crew Member Job Type: Temporary, Part-time About Us: FatFace is a leading fashion brand that has been bringing style and positivity to our customers' lives for over 30 years. We believe in equality and inclusion, and we promote a culture of respect and empathy in our workplaces. Job Summary: We are seeking a Store Crew Member to join...
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Key Holder
1 week ago
Stow on the Wold, Gloucestershire, United Kingdom Crew Clothing Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Key Holder to join our team at Crew Clothing. As a Key Holder, you will play a key role in delivering outstanding customer service and maintaining impeccable store standards.Key ResponsibilitiesGenerate sales by demonstrating passion for our product and brandProvide accurate information...
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Key Holder
1 week ago
Stow on the Wold, Gloucestershire, United Kingdom Crew Clothing Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Key Holder to join our team at Crew Clothing. As a Key Holder, you will play a key role in delivering outstanding customer service and maintaining impeccable store standards.Key ResponsibilitiesGenerate sales by demonstrating passion for our product and brandProvide accurate information...
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Key Holder
5 days ago
Stow on the Wold, Gloucestershire, United Kingdom Crew Clothing Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Key Holder to join our team at Crew Clothing. As a Key Holder, you will play a key role in delivering outstanding customer service and maintaining impeccable store standards.Key ResponsibilitiesGenerate sales by demonstrating passion for our product and brandProvide accurate information...
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Key Holder
5 days ago
Stow on the Wold, Gloucestershire, United Kingdom Crew Clothing Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Key Holder to join our team at Crew Clothing. As a Key Holder, you will play a key role in delivering outstanding customer service and maintaining impeccable store standards.Key ResponsibilitiesGenerate sales by demonstrating passion for our product and brandProvide accurate information...
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Key Holder Assistant
5 hours ago
Stow on the Wold, Gloucestershire, United Kingdom Crew Clothing Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Key Holder to join our team at Crew Clothing in Stow-On-The-Wold. As a Key Holder, you will play a key role in delivering outstanding customer service and maintaining impeccable store standards.Key ResponsibilitiesGenerate sales by demonstrating passion for our product and brandProvide...
