Digital Solutions Specialist

2 weeks ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Title: Digital Solutions Specialist

As a Digital Solutions Specialist with CRA GROUP LIMITED, you will be responsible for creating high-quality user experiences for residents through the development of Drupal webforms. This role involves working closely with the Digital Manager to design and implement new approaches and technology to improve customer experience and process efficiency.

Main Responsibilities:

* Lead the development of Drupal webforms to replace existing online forms
* Collaborate with stakeholders from various directorates and the Council's IT provider (NEC) to ensure seamless integration
* Develop self-service and CRM system processes, including e-forms, users, and back-office system connectors
* Advise the wider organisation on digital design standards and guidelines that meet the Government Digital Service principles and accessibility criteria

Requirements:

* Experience in developing Drupal webforms and working with various stakeholders
* Strong understanding of digital design standards and accessibility criteria
* Excellent collaboration and communication skills

Working Arrangements:

This is a 3-month contract with the possibility of extension. The successful candidate will be expected to work closely with the Digital Manager and other stakeholders to deliver high-quality results.

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