Head of Client Satisfaction

5 days ago


Swindon, Swindon, United Kingdom TRAK Employment Solutions Limited Full time

TRAK Employment Solutions Limited is seeking a Head of Client Satisfaction to lead our customer service team.

The successful candidate will have excellent communication skills and be able to develop and implement customer service strategies that align with business goals and enhance customer experience.

In this role, you will be responsible for:

  • Engaging with our diverse client base and supporting their growth.
  • Leading our talented team of account managers and providing them with the necessary training and support.
  • Ensuring all customer service processes align with business goals and enhance customer experience.
  • Resolving conflicts and negotiating with customers to effectively manage complaints and escalations.
  • Maintaining comprehensive knowledge of company policies and procedures to address issues such as returns, quality concerns, and delivery challenges.

This is a fantastic opportunity to work with a talented team and contribute to the growth and success of our clients.

The estimated salary for this role is approximately £45,000 per annum, plus benefits including company pension scheme, life insurance, cycle to work scheme, and on-site parking.



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