Credit Assessment Manager

5 hours ago


London, Greater London, United Kingdom Signet Recruitment and Retention Full time £35 - £300

Are you a seasoned leader with experience developing and motivating large customer service teams responsible for credit assessment, complaint handling, and anti-fraud processes? Signet Resources is seeking a positive and influential personality to lead our credit assessment department. You will create a team environment where team members are empowered to take ownership of their actions and recognised for the value they add.

You will need strong leadership experience and Consumer Duty knowledge. Your responsibilities will include regular reporting through first-line QA to manage deliverables and service KPIs, as well as management of the credit assessment work queue to ensure timely completion.

The role is initially for 6 months with the potential to extend, based in Bracknell and offering flexible working hours. The salary for this position is £300 per day via an umbrella company.

Key Qualifications:
  • Experience managing large teams in a successful call centre environment
  • Solid understanding of the legal and regulatory framework governing the finance industry
  • Significant experience as a high credit assessment mandate holder is preferable


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