Credit Control Manager
4 weeks ago
Job Purpose
To proactively manage the Liner customer outstanding freight position in the EUA region and minimize overdues by working closely with EUA ONE offices, Third-Party Agents, and GHQ.
Key Responsibilities
- Proactively follow-up on overdue outstanding freight with EUA ONE Offices and Third Party Agents, and work with them to ensure prompt collection.
- Advise RHQ M&C Head and Trade of significant overdue cases and coordinate with them to resolve.
- Identify process issues that hinder timely freight collection and address them in cooperation with the Manager - F&A Process Management.
- Ensure EUA region outstandings and overdues comply with Key Performance Indicators set by GHQ and EUA BOD.
- Manage EUA Outstanding Freight and KPI Reporting.
- Ensure compliance with ONE Global Credit Policy by agents and review/approve Liner customer credit applications in line with this policy.
- Ensure queries and reporting requirements from GHQ are followed up and completed in a timely manner by the RHQ Agency Accounting Credit Control Team and agents.
- Coordinate and verify Liner customer write-off applications submitted by agents.
- Participate in SAP AR implementation and other AR-related system/process developments in EUA as Subject Matter Expert (as required).
- Team Leadership and Development
- Responsible for hiring, training, coaching, and performance management of direct reports.
- Builds and maintains a positive team culture focused on collaboration and growth.
- Perform other duties as necessary.
Scope of Role
- EUA region, including 25 ONE Offices and 23 Third Party Agents.
- EUA region outstandings ~USD 625 million (including shipments in transit), of which ~USD 60-65M are overdue.
People Management and Organization:
- Management of the EUA RHQ Credit Control Team based in London RHQ, consisting of 3 FTE.
Location:
- London RHQ or other EUA ONE Office.
- Regular weekly or bi-weekly attendance of London RHQ office is required.
- Travel to EUA ONE offices or Third Party Agents as required.
Requirements
- Minimum 7 years' proven experience in credit control/outstanding freight management, ideally in a multinational company at GHQ or RHQ level.
- Minimum 5 years' experience in liner shipping and solid knowledge of liner shipping is a distinct advantage.
- Ability to manage and develop a small-sized team.
- Pro-active attitude and proven ability to take ownership of tasks and complete independently within given deadlines.
- Ability to effectively communicate with GHQ/EUA stakeholders and all management levels in agents, including Country Heads, Finance Managers, and Directors.
- Good written and oral communication skills (in English).
Competencies
- Business Awareness
- Customer/Result Focused
- Communication
- Team Work
- Planning and Organisation
- Leadership
What we offer:
- Paid annual leave of 25 days per annum plus UK bank and public holidays.
- Hybrid working arrangement.
- Membership of the Company's Group Personal Pension Plan.
- Performance Related Pay, a pay award, and discretionary annual bonus linked directly to their performance in addition to annual review.
- Permanent Health Insurance.
- Death in Service.
- Private Medical Cover (BUPA) after two years' service.
- Employee Assistance Programme, with free independent confidential support and virtual GP services.
- An interest-free annual travel season ticket loan.
- Family leave policies enhanced above statutory.
- Access to the UK's Tax-Free Childcare scheme.
- Enhanced company sick pay policy.
- Medical health check.
- Annual eye test and contribution towards glasses for VDU prescriptions.
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