Accounts Receivable Coordinator
6 days ago
Accounts Receivable Coordinator Job Type:
Full-time
Salary:
Competitive salary plus benefits. We are thrilled to present this opportunity to become part of a prestigious and rapidly growing technology firm specializing in billing solutions for the telecommunications industry. Due to our recent achievements in sales, we have gained commitments from various Telecom/Mobile Resellers, VARs, and Wholesalers to transition their billing operations to our advanced platform. Consequently, we are seeking an Accounts Receivable Coordinator to join our Enterprise team, collaborating with clients to understand their current billing processes and address any inquiries they may have.
Key Responsibilities:
- Delivering first-line customer support through various channels including email, phone, and ticketing systems.
- Collaborating closely with our second and third line billing teams to ensure prompt and effective resolution of related incidents and service requests.
- Partnering with service providers to troubleshoot queries and customer issues.
- Assisting in the monthly billing cycles while focusing on enhancing client satisfaction through quick responses and resolutions.
- Taking ownership of inquiries from both existing and prospective clients.
- Responsible for the training and guidance of both current and new clients.
- Essential Qualifications and Skills:
- Strong organizational and time-management abilities.
- Positive attitude and readiness to venture beyond comfort zones.
- Proficiency in computer applications, particularly spreadsheets.
- Previous experience in the telecommunications sector is beneficial.
- Detail-oriented with strong organizational skills.
- Exceptional communication and interpersonal abilities.
- A proactive approach to customer support and service delivery.
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