Technical Support Specialist

4 days ago


East Midlands, United Kingdom Otis Full time

Company Overview

Otis, a world market leader in the elevator industry, seeks a skilled Technical Support Specialist to join its team. The successful candidate will play a key role in assisting the sales team by conducting full site surveys of existing equipment(s), recording operating parameters, and advising the estimating team on updates needed to price modernisation deliveries accurately.

Job Description

The Technical Support Specialist will be responsible for supporting tender review and compliance analysis with solution-based recommendations. Key outputs include evidence of tender compliance and defining technical solutions according to specification requirements. Additionally, the specialist will facilitate the sales and design team through site visits and product proposals to coordinate requirements for each stage of the process.

Salary

The estimated annual salary for this position is £45,000-£60,000, depending on experience and qualifications.

Required Skills and Qualifications

  • Significant technical working knowledge of lifts, preferably NVQ3 / 4 qualified.
  • Working knowledge of AutoCAD is desirable.
  • Experience and knowledge in modernisation products and field processes.
  • Ability to read and understand lift installation layout / wiring drawings.
  • A full driving license and willingness to cover extended areas if required.
  • Working proficiency in MS Office (Word, Excel).

Benefits

  • Long-term employment contract with a crisis-proof industry leader.
  • Intensive training in technology, processes & soft skills.


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