Quality Assurance Specialist: Driving Excellence in Risk Management

1 week ago


Belfast, United Kingdom 11037 Citibank, N.A. United Kingdom Full time

Citi, a leading global financial institution, is seeking an experienced Quality Assurance Specialist to join its Central Controls team in Belfast. This role offers an exciting opportunity to be at the heart of risk management, driving excellence and ensuring timely, accurate, and complete data for informed decision-making.

As a Quality Assurance Specialist, you will play a vital part in the Manager Control Assessment program, working closely with stakeholders across lines of defense. Your expertise will be instrumental in challenging quality, verifying standards, and recommending actions to address operational weaknesses. With a strong background in controls management, audit, or quality assurance, you will thrive in a fast-paced, agile environment where priorities and expectations change rapidly.

Key responsibilities include:

  • Executing enterprise-wide Manager Control Assessment Quality Assurance reviews in accordance with Citi's Standards and Procedures.
  • Completing Quality Assurance Review scripts across all in-scope Businesses and Functions and gathering evidence for areas of concern.
  • Establishing and maintaining strong working relationships across all lines of defense, including Central Controls, Operational Risk, Independent Compliance Risk Management, and Internal Audit.
  • Collaborating closely with stakeholders as exceptions emerge and ensuring timely communication to management.

To succeed in this role, you will require exceptional interpersonal skills, with the ability to work collaboratively and influence people at all levels of the organization. Strong critical thinking, excellent communication skills, and the ability to negotiate effectively are also essential. In return, Citi offers a competitive base salary (£45,000 - £60,000 per annum), depending on experience, plus a generous holiday allowance starting at 27 days, increasing with tenure, a discretionary annual performance-related bonus, private medical insurance packages, employee assistance programs, pension plans, paid parental leave, special discounts, and access to learning and development resources.

At Citi, we strive to create a positive impact on the communities we serve, recognizing that our employees are our greatest asset. By joining our Belfast team, you will become part of a diverse and inclusive workplace, committed to fostering a culture where everyone feels comfortable coming to work as their whole self every day. We welcome applications from qualified individuals who share our values and are eager to contribute to our mission of serving as a trusted partner to our clients.



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