Senior Service Manager

5 days ago


Milton Keynes, Milton Keynes, United Kingdom New Era Cap Full time

Are you a motivated and results-driven individual looking for a new challenge?

Then we have an exciting opportunity for you to join our team as Senior Service Manager at New Era Cap.

In this role, you will be responsible for managing and supporting our customer service team based in Milton Keynes and working closely with country managers to build strong relationships with customers.

The role offers a competitive salary of £60,000 - £70,000 per annum, depending on experience, and a range of benefits including flexible working hours and career development opportunities.

About the Role:

Key Responsibilities
  • Manage and support the Customer Service team to deliver exceptional customer service.
  • Develop and implement effective customer service processes to improve team performance.
  • Work closely with country managers to identify customer needs and develop strategies to meet them.
Desirable Skills and Qualifications
  • Proven ability to lead and motivate a team.
  • Excellent communication and problem-solving skills.


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