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Technical Support Analyst
2 months ago
About the Role
We are seeking a highly skilled Service Delivery Specialist to join our team at Oxford University Press. As a key member of our Product Operations team, you will play a critical role in ensuring the delivery of exceptional service to our customers and colleagues.
Key Responsibilities
- Triage and resolve technical issues in a timely and efficient manner
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain technical documentation and knowledge base
- Provide training and coaching to colleagues on technical procedures and best practices
- Work closely with our strategic technology partner to ensure seamless integration of services
About You
We are looking for a highly motivated and organized individual with a strong technical background and excellent communication skills. You will be able to work independently and as part of a team, with a strong focus on delivering high-quality results.
Requirements
- Technical degree or equivalent experience
- Proven track record of delivering technical solutions in a fast-paced environment
- Excellent written and verbal communication skills
- Ability to work collaboratively with cross-functional teams
- Strong problem-solving and analytical skills
What We Offer
Oxford University Press offers a competitive salary and benefits package, including 25 days' holiday, pension scheme, and access to a wide range of employee networks and societies. We are committed to providing a supportive and inclusive work environment, and we welcome applications from diverse candidates.
