Care Team Manager
4 weeks ago
About the Role:
Care Outlook Ltd is seeking a highly skilled Care Coordinator to join our team in Greenwich. As a Care Coordinator, you will play a vital role in maintaining and developing our domiciliary service, ensuring the highest quality support for our service users.
Key Responsibilities:
- Roster and template care calls using an electronic system
- Direct management of the care team, monitoring staff development through supervisions, appraisals, and training
- Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations
- Ensuring care assessments, care, and risk planning meet best practice and customers' aspirations
- Working with the Recruitment Team to ensure sufficient current and future staffing levels
- Providing care services to service users in an emergency, arranging emergency cover when required, and covering all/any calls reasonably required
- Ensuring that telephones are answered promptly, and people are spoken to in a polite and respectful manner
- Working alongside the Branch Manager to ensure that all quality standards, complaints, and comments are dealt with promptly
- Participating in the paid on-call rota
- Putting in place measures to comply with CQC regulations and working to achieve the best care standards possible
What We Offer:
- Salary £23,500 - £25,000
- Company-issued mobile phone
- Ongoing support and professional development
- 20 Days Holiday plus Bank Holidays
- Opportunity to work in an expanding leading home care provider
Requirements:
- 100% commitment to helping improve the quality of life of vulnerable people
- Flexibility to cover on-call to meet the needs of the business (essential)
- Knowledge of CQC standards and CQC Compliance (essential)
- Experience with rostering care calls on an electronic system
- Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
- Full Driving License and access to a vehicle (preferred)
- NVQ Level 3 Health & Social Care (preferred)
About Us:
Care Outlook Ltd is an expanding leading home care provider in London and the South East of England since 2005. We are passionate about providing high-quality support to our service users and offer a friendly, collaborative workplace and the chance to build a rewarding career.
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