Support Team Member
1 day ago
About Us
WED2B is a leading retailer of designer bridalwear, dedicated to providing an exceptional customer experience. We are passionate about delivering high-quality products at competitive prices, while maintaining a market-leading standard of service.
Role Overview
We are seeking a highly skilled Customer Care Advisor to join our team, responsible for providing top-notch service to our customers. This includes answering phone calls, emails, and live chats, as well as engaging with customers on social media.
Key Responsibilities:
- Responding to customer inquiries in a timely and accurate manner
- Accessing multiple social media accounts to engage with customers
- Using internal databases to retrieve product or store information
- Processing returns and refunds in accordance with established procedures
Requirements:
- Excellent communication skills, both written and spoken
- Good understanding of social media platforms, including Facebook, Instagram, TikTok, Pinterest, and Twitter
- Able to work flexible hours, including weekends and weekdays
What We Offer:
- Training and ongoing support to ensure success in the role
- Flexibility of working hours
- Opportunity to be part of a great team
Salary Details:
This role offers a salary of £11.44 per hour, with 32 hours worked per week. Based on a 52-week year, this translates to an estimated annual salary of around £23,695.
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