Support Team Member

1 day ago


Milton Keynes, Milton Keynes, United Kingdom WED2B Full time

About Us

WED2B is a leading retailer of designer bridalwear, dedicated to providing an exceptional customer experience. We are passionate about delivering high-quality products at competitive prices, while maintaining a market-leading standard of service.

Role Overview

We are seeking a highly skilled Customer Care Advisor to join our team, responsible for providing top-notch service to our customers. This includes answering phone calls, emails, and live chats, as well as engaging with customers on social media.

Key Responsibilities:

  • Responding to customer inquiries in a timely and accurate manner
  • Accessing multiple social media accounts to engage with customers
  • Using internal databases to retrieve product or store information
  • Processing returns and refunds in accordance with established procedures

Requirements:

  • Excellent communication skills, both written and spoken
  • Good understanding of social media platforms, including Facebook, Instagram, TikTok, Pinterest, and Twitter
  • Able to work flexible hours, including weekends and weekdays

What We Offer:

  • Training and ongoing support to ensure success in the role
  • Flexibility of working hours
  • Opportunity to be part of a great team

Salary Details:

This role offers a salary of £11.44 per hour, with 32 hours worked per week. Based on a 52-week year, this translates to an estimated annual salary of around £23,695.



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