Administrative Team Lead

3 weeks ago

London, Greater London, United Kingdom University College London Hospitals NHS Foundation Trust Full time
Job Summary

An exciting opportunity has arisen in the Urology department to join our team as an Administrative Team Lead. The post holder will act as the most senior member of the administrative team to provide leadership in the management of patient pathways and in the delivery of a high-quality, effective, and efficient service for both the multidisciplinary team and patients. This role will have a strong focus on delivering positive patient experience and take an active role in delivering service excellence.

This role requires someone who is proactive, willing to take ownership and accountability, and able to manage a high-volume workload. The successful candidate will have a strong background in administration, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Main Responsibilities

The Administrative Team Lead will be responsible for providing administrative support to the Urology department, including managing patient records, coordinating appointments, and providing administrative assistance to the clinical team. The post holder will also be responsible for supervising a team of administrative staff, providing guidance and support as needed.

About Us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:
  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
  • National Hospital for Neurology and Neurosurgery
  • Royal National ENT and Eastman Dental Hospitals
  • University College Hospital Grafton Way Building
  • Royal London Hospital for Integrated Medicine
  • University College Hospital Macmillan Cancer Centre
  • The Hospital for Tropical Diseases
  • University College Hospital at Westmoreland Street

Person Specification

The successful candidate will have:
  • Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment
  • Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act

Desirable

Previous NHS experience, or experience of working in a healthcare setting. Advanced keyboard skills, and competent use of IT. Ability to deal with sensitive information with tact, diplomacy, and understanding. Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (language difficulties, anxious or distressed patients or relatives). Able to work independently, managing own workload and allocating work appropriately to others. Able to induct new staff into the department, providing training to new colleagues. Able to supervise a team of colleagues, providing day-to-day management and support, including delegating tasks and work allocation. Flexible approach to shift patterns and location, including flexibility regarding working hours (early mornings, evenings, and weekends).

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