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Phone Operator Specialist

1 month ago

Prestatyn, Denbighshire, United Kingdom London Bridge Hospital Full time
About the Role

We are looking for a skilled Switchboard Operator to join our team at London Bridge Hospital. As a key member of our front-of-house team, you will be responsible for handling incoming phone calls, ensuring seamless communication between departments, and maintaining accurate records.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to remain calm under pressure. If you are a highly organized and efficient individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Handle incoming phone calls and direct them to the relevant department or staff member.
  • Maintain accurate records and update systems as necessary.
  • Provide timely responses to customer inquiries, meeting set SLAs and individual KPIs.

Requirements:
  • Excellent communication and interpersonal skills.
  • Previous experience in a customer-facing role, preferably in a healthcare setting.
  • Ability to work effectively in a fast-paced environment.
  • Strong organizational and time management skills.
  • Commitment to delivering exceptional patient care.

Estimated Salary: £28,000 - £34,000 per annum, based on location and experience.