Professional Services Engineer

1 month ago

London, Greater London, United Kingdom pixitmedia Full time

About the Role:

We are seeking a highly skilled Professional Services Engineer to join our team at pixitmedia, a Kalray Company. As a Professional Services Engineer, you will be responsible for providing installation, migration, training, and advisory services for our software-defined storage and data management offerings.

Key Responsibilities:

  • Use a consultative approach to customer engagements to identify opportunities to help the customer achieve their vision more effectively and efficiently.
  • Deliver on Service Level Agreements (SLAs) with guidance from technical architects.
  • Contribute to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirements via product management and development teams.
  • Communicate opportunities to the customer account team and provide feedback to product management and development teams to improve the quality of the product in line with customer requirements and our own efficiency needs.
  • Provide feedback to Project Managers to make scheduled delivery more consistent and continually work with Project Managers and Build Manager to streamline and improve delivery.
  • Exert influence on the overall objectives and long-range goals of your team and Professional Services.
  • Provide mentorship for Professional Services Engineers to help them grow in their technical responsibilities and remove blockers to their autonomy.
  • Manage/oversee/deliver on multiple projects, either as the primary engineer, or as a lead providing oversight to other Professional Services Engineers.

Requirements:

  • Implementing and/or maintaining high performance/high volume storage solutions.
  • High Throughput Network solutions such as Infiniband and Ethernet (RoCE).
  • Parallel, clustered or scale-out file systems such as Spectrum Scale (GPFS), Lustre, BeeGFS, Quantum StorNext, OneFS, Qumulo, Weka, etc.
  • Enterprise data storage technologies, such as SAN and NAS storage, Fibre Channel and iSCSI, CIFS/SMB, and NFS.
  • Windows Server administration and/or UNIX/Linux system administration experience.
  • Experience within Media & Entertainment or Research-focused industries.
  • Knowledge of cloud computing & storage, and object storage (AWS, GCS, Azure).

What We Offer:

  • Competitive salary based on your skills and experience.
  • Entitlement to free shares plans (RSU).
  • 25 Days annual leave.
  • 5% employer pension contribution and employer match up to 8%.
  • Access to Employee Assistance Programme.
  • Annual eye test.
  • Private Medical insurance, life insurance and death in service on commencement of Employment.
  • Access to Medicash plan.
  • Electric Car Scheme.

About Us:

Kalray is a leading French Deep Tech company, originating from the CEA French lab, a prestigious European research laboratory. Specializing in hardware and software technologies for high-performance, data-centric computing markets, Kalray offers a range of products for applications in Datacenters, AI, Media & Entertainment, Life Sciences, Scientific Research, Edge Computing, Automotive, and more.

We are committed to creating a diverse and inclusive environment, and we welcome applications from individuals of all backgrounds, identities, and experiences. We do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, skin color, national origin, gender, sexual orientation, age, marital status, disability status, or any other characteristic protected by law. Should you require any accommodations or adjustments throughout the interview process and beyond, please do not hesitate to let us know.

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