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Sales Coordinator

2 months ago

Banbury, Oxfordshire, United Kingdom Heidelberg Materials AG Full time
{"Job Title": "Sales Coordinator", "Job Summary": "We are seeking a highly skilled Sales Coordinator to join our team at Heidelberg Materials AG. As a Sales Coordinator, you will be responsible for coordinating the day-to-day operations of a designated area/region within the National Customer Support Centre. Your primary focus will be on delivering first-class customer service, receiving and processing orders, pricing and processing quotations, and adding value to every order. You will also be responsible for proactively pursuing sales leads, liaising with the Sales Team Leader on a daily basis, and resolving queries within agreed time limits.

Key Responsibilities:

* Coordinate the day-to-day operation of a designated area/region within the National Customer Support Centre
* Deliver first-class Customer Service
* Receive and process orders
* Price and process quotations
* Add value to every order
* Pro-actively pursue sales leads
* Liaise with Sales Team Leader on a daily basis to ensure smooth running of a designated area to give the customers a professional service
* Resolve queries within agreed time limits
* Any other duties to ensure smooth running of the Support Centre
* Any other duties as requested by your manager

Requirements:

* Proven customer service
* Good telephone manner
* Ability to prioritise
* Good communication skills
* Basic computer knowledge of Microsoft Excel, Word and Outlook
* Work on own initiative
* Positive and proactive approach
* Friendly and outgoing personality
* Ability to work on own as well as part of a team

What We Offer:

* Salary: £28,000 - £29,000pa
* Hours: Monday- Friday hours
* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
* Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
* Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required of the job holder.

Heidelberg Materials AG is an equal opportunities employer and welcomes applications from all qualified candidates.