Client Insight Strategist
2 months ago
We are seeking a highly skilled Client Insight Strategist to join our team at Irwin Mitchell. As a Client Insight Strategist, you will play a critical role in driving our client insight strategy across the business.
Key Responsibilities- Develop and maintain a consistent approach for the collation and analysis of client insight data.
- Work closely with the team to turn client insight data into actionable insights and strategies, with a focus on improving client experience.
- Monitor trends and spot anomalies within the data and KPIs to provide regular updates to the team and key stakeholders.
- Produce regular board-level reports that include data analysis, identification of insights, and key trends to steer best practice across the business.
- Take a lead role on projects that support the development of the client insight strategic plans, working alongside the Head of Client Development and the Research and Insight Manager.
- Previous experience in collecting and analyzing insight feedback, using analysis tools such as Tableau and other data management techniques.
- A strong background in client care and a demonstrable passion for improving client experience.
- Experience of converting manual insight collection methods to automated processes.
- Ability to identify best practice opportunities from client insight and turn the data into reader-friendly information and actions for the business.
- Previous experience using online feedback platforms such as Trustpilot, Feefo, and Google Reviews.
- A genuine passion for understanding client needs and how we can improve their experience.
- Ability to work in high-pressure environments and work well as part of a team.
- Strong communication skills, both written and verbal, with the ability to build relationships at all levels, both internally and with third-party suppliers.
- 25 days' holiday as standard, plus bank holidays - you can 'buy' up to 35 hours of extra holiday.
- Generous and flexible pension schemes.
- Volunteering days – two days of volunteering every year for a cause of your choice (fully paid).
- Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme, which gives our colleagues more choice over a hybrid way of working, subject to role, team, and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024.
Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity, and tackling climate change is a fundamental part of who we are. It's made up of four strands: Our People, Our Community, Our Environment, and Our Pro Bono.
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Client Insight Strategist
2 months ago
Birmingham, Birmingham, United Kingdom Irwin Mitchell Full timeAbout the RoleWe are seeking a highly skilled Client Insight Strategist to join our team at Irwin Mitchell. As a Client Insight Strategist, you will play a key role in driving our client insight strategy across the business.Key ResponsibilitiesDevelop and maintain a consistent approach for the collation and analysis of client insight data.Work closely with...
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Client Insight Strategist
2 months ago
Birmingham, Birmingham, United Kingdom Irwin Mitchell Full timeAbout the RoleWe are seeking a highly skilled Client Insight Strategist to join our team at Irwin Mitchell. As a Client Insight Strategist, you will play a key role in driving our client insight strategy across the business.Key ResponsibilitiesDevelop and maintain a consistent approach for the collation and analysis of client insight data.Work closely with...
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