IT Service Support Specialist

2 months ago

Poole, Poole, United Kingdom RNLI Full time

About the Role

The RNLI is seeking a skilled IT Service Support Analyst to join its End User Computing team. As a key member of the team, you will play a vital role in ensuring the smooth operation of the organization's IT systems and services.

Key Responsibilities

  • Control and manage SharePoint databases to record assets
  • Coordinate the return of equipment from leavers
  • Support the End User Computing Services Manager with process and procedure development
  • Maintain the knowledge base and provide technical support to colleagues
  • Assist with weekly reporting and analysis of data, as well as ticket triage
  • Support the Service Desk Manager with end-to-end cycle of equipment and service ordering and payment
  • Generate reports and support line projects
  • Update communication channels, including intranet and team sites

Requirements

  • Excellent customer relationship skills
  • Attention to detail, administration, and communication skills
  • Experience working with ticketing/issue logging tools
  • Knowledge and use of financial processes and systems
  • Advanced use of Microsoft tools, including Word, Excel, Visio, SharePoint, and PowerPoint

About the Team

The End User Computing team provides IT support to colleagues throughout the RNLI, and excellent customer relationship skills are essential for this role. As a team member, you will have the opportunity to lead tasks and undertake training as required.

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