Asset Manager

3 days ago

Aberdeen, Aberdeen City, United Kingdom Castle View Personnel Full time
Job Title: Property Manager

About the Role:
Castle View Personnel is seeking an experienced Property Manager to join our team in Aberdeen. This role is responsible for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes delivering a best-in-class customer service delivery model, adhering to the customer excellence charter, and building and maintaining relationships with customers and contractors.

Main Responsibilities:
•Customer Experience/Engagement
    Responsible for the delivery of the customer excellence charter
    Building and maintaining relationships with both customers and contractors
    Responsible for processing and distributing regular customer communications

•Administration Co-ordination
    Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers
    Responsible for the management, movement and recording of property keys
    Assist property managers with administration elements of customer insurance claims
    Assisting with the preparation and distribution of quarterly customer invoices
    Responsible for processing property sales

•Record Keeping
    Ensuring customer records are kept accurately and up to date
    Monitoring and maintaining both personal and shared mailboxes

Person Specification:
•Previous experience in a customer service-based role
•Strong communicator
•Ability to work well as part of a team
•Proficient using Office 365
•Ability to work to targets
•Work well under pressure
•Previous experience using a CRM based system is preferable, but not essential

Company Info:
We are an equal opportunities employer and welcome applications from all qualified candidates. The successful candidate will be required to undergo a DBS check and provide proof of eligibility to work in the UK.

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