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Ambulance Operations Coordinator
1 month ago
Job Summary
We are seeking a skilled and dedicated individual to join our team as an Ambulance Dispatcher at South Western Ambulance Service NHS Foundation Trust. As a key member of our 999 control room team, you will be responsible for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area.
Main Responsibilities
- Deploy and manage Trust vehicles to emergency and non-emergency calls
- Work collaboratively with the 999 control room team to ensure effective communication and response to emergency calls
- Provide excellent customer service to patients and their families
- Work in a fast-paced environment with a high level of accuracy and attention to detail
Requirements
- 4 GCSEs at C grade or above, including English (or equivalent)
- Good keyboard skills
- Good oral communication skills
- Ability to work calmly under pressure
- Be prepared to work shifts (24/7 rota providing cover on weekends, nights and bank holidays)
What We Offer
- Starting salary of £25,147
- Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2)
- Generous NHS Pension Scheme
- 27 days annual leave plus additional bank holiday leave allocated
- Access to the trust staying well service, offering emotional support such as counselling specialist trauma work and a range of other advice and information services offered through statutory and voluntary agencies.
About Us
South Western Ambulance Service NHS Foundation Trust provides emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links.
Benefits
- Competitive NHS salary
- A standard working week of hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Staff networks
- Wide range of discounts from various organisations across the UK
