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Business Systems Analyst

2 months ago

Chorley, Lancashire, United Kingdom TVS-SCS Full time
Job Overview

This is an exciting opportunity to join TVS-SCS as a Technical Business Analyst on one of our product teams. Our Business Analysts are responsible for supporting the Product Owners and wider Product teams on ensuring we have identified, documented, and converted customer requirements into clear, well-defined, testable work items.

As a Business Analyst, you will also be responsible for the technical documentation for system processes, specifications, and configuration management for a product team.

The Business Analyst will work with the IT Service Management team to ensure a seamless handover is provided to the IT Service Management team to enable continued support for changes in the products, which will include providing the relevant support documentation, monitoring, and troubleshooting guides. As a part of this, you will provide induction/overview training to users as and when required.

For large IT programmes, the Business Analyst will work with the wider IT programme team, product owners, and developers to ensure cross-functional team deliveries and well-defined and planned in a coherent way.

Key Responsibilities
  • Identifying and Documenting Technical/System Requirements
  • Ensuring Complete and Up-to-Date Documentation of Functional Spec and Process for Product Features
  • Ensuring User Guides are Complete and Up-to-Date for Product Support Teams
  • Ensuring Correct Configuration Management is Carried Out and Documented for Product Changes
  • Ensuring New Client Onboarding is Successful with Efficient Deployment of Products, Integration Services, and Setting Configuration
  • Carrying Out Impact Analysis for Changes, Especially Where These Changes Span Multiple Products
  • Coordinating Across Teams to Ensure Joined-Up Delivery
  • Capturing, Documenting, and Communicating Integration/Third-Party Requirements
  • Liaising with Software Developers During Technical Design Development
  • Supporting Software QA Team in the Development of System Test Specifications and Coordination of User Test Activity Based on the Functional Specifications and Business Scenarios
  • Where Necessary, Performing and Supporting Others in Performing Software Testing
  • Providing Process and Operational Support Documentation
  • Delivering Project Activities in Line with Agreed Time Scales, Ensuring Any Changes to Approved Timing are Formally Agreed with Manager/Project Leader and Business Owners
  • Assisting the Support Team in Fault Finding and Problem Resolution with Existing IT Systems
Qualifications and Skills
  • Self-Starter, Able to Work on Activities with Minimal Supervision
  • Strong Analytical, Problem-Solving, and Process Analysis Skills
  • Excellent Working Knowledge of Basic Project Management Methodologies
  • Exceptional Oral and Written Communicator, Able to Talk to Technical and Non-Technical Colleagues and Clients
  • Experience of Working on Agile IT Projects
  • Self-Driven, Confident to Lead and to Listen to Others
  • Manage and Track Multiple Projects Across Teams and Third Parties

Desirable

  • Understanding of Supply Chain Application Systems and Business Processes
  • Working Knowledge of BPMN

About TVS-SCS

TVS Supply Chain Solutions are a world-leading supply chain and logistics services provider, implementing innovative supply chain solutions as true partners with a broad range of blue-chip organisations worldwide. Our clients operate in diverse sectors such as Defence, Utilities, Automotive, Rail, and Beverage but they all have time-sensitive, business-critical missions to deliver and TVS are an essential and integral component in their performance – with our help they achieve their business goals.

What We Offer

  • Competitive Salary and Pension Scheme with Life Assurance
  • 25 Days Holiday (Plus 8 Statutory Bank Holidays)
  • Holiday Buy-Back Scheme (5 Days)
  • Employee Assistance Programme Supporting Wellness with Immediate Access to:

GP Consultation and Second Opinions

Mental Health Support

Financial and Legal Support

Wellbeing and Healthy Living Support

  • Employee Referral Scheme with Financial Reward
  • Professional Membership and Study Sponsorship
  • Pass Scheme (£100 to Undertake Training of Your Choice)
  • Subsidised Canteen

About Our Culture

At TVS-SCS, we encourage and support our employees to realise their potential. They are empowered to take initiative, and achieve high-impact results that really make a difference to our business and our customers.