IT Infrastructure Engineer

1 week ago


Edinburgh, Edinburgh, United Kingdom The University of Edinburgh Full time

Technical Support Role:

We are seeking a skilled Computing Support Officer to join our team at The University of Edinburgh. The successful candidate will be responsible for providing technical support to users across the School of Biological Sciences.

Main Responsibilities:

  • Diagnose and resolve technical issues, ensuring minimal disruption to work activities.
  • Install and maintain hardware and software for users across the School.
  • Contribute to the administration of our server infrastructure, maintaining accurate records and documentation.
  • Provide user documentation and online resources to support efficient IT services.
  • Collaborate with the IT team to develop and maintain IT policies and procedures.

Requirements:

  • Essential:
    • SVQ 3 in a relevant subject or equivalent, with relevant work experience in a busy enterprise or educational environment.
    • Strong knowledge of Microsoft Windows, Apple OS X.
    • Excellent interpersonal, communication, and problem-solving skills.
    • Experience in frontline IT support and/or helpdesk environments.
    • Ability to work independently and as part of a team.
    • Flexibility and mobility to work across multiple sites.
    • Commitment to maintaining user confidentiality and adhering to all relevant policies.
  • Desirable:
    • Knowledge of Linux/Unix operating systems.
    • Experience with current technologies used at the University.
    • Familiarity with University support procedures and systems.
    • Experience working in a 'Life Science' environment.

Benefits:

  • A competitive salary: £32,000 (estimated) based on the grade UE05 and location.
  • An exciting and positive work environment.
  • A diverse and vibrant international community.
  • Comprehensive Staff Benefits, including generous holiday entitlement, pension schemes, staff discounts, and family-friendly initiatives.


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