Team Lead with a Passion for Hospitality

2 days ago


Linton, United Kingdom Shepherd Neame Full time

Shepherd Neame, Britain's oldest brewer, is seeking an experienced Team Lead to join our dynamic team. This role presents an excellent opportunity for career advancement in the hospitality industry.

We are looking for a highly motivated individual with strong leadership skills and a passion for delivering exceptional customer service.

The ideal candidate will have experience of leading teams in fast-paced environments and be able to create an inclusive culture within the business. As an ambassador for our brand, this role involves covering duty manager shifts, supporting the management team, and developing staff to provide outstanding customer service.

About Us

With over 300 years of history, Shepherd Neame is an independent family business that boasts an award-winning visitor centre and more than 300 pubs and hotels across London and the South East. We employ around 1,500 team members and pride ourselves on providing an inclusive and supportive working environment.

What We Offer
  • A competitive salary of £35,000 per annum
  • A share of tips in addition to your pay
  • An early wage withdrawal scheme
  • 25% discount on food and drink at Shepherd Neame Managed Houses
  • 25% discount on overnight Managed House Hotel bookings
  • Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
  • Access to a Workplace Mental Health Platform
  • Company pension plan
Key Responsibilities

This role involves:

  • Covering duty manager shifts
  • SUPPORTING THE MANAGEMENT TEAM WITH CREATING AN INCLUSIVE CULTURE WITHIN THE BUSINESS
  • LEADING AND DEVELOPING THE TEAM TO ENSURE EXCELLENT CUSTOMER SERVICE
Our Skills and Qualities

As a Team Lead at Shepherd Neame, you should possess the following skills and qualities:

  • Strong leadership skills
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • PASSION FOR DELIVERING EXCEPTIONAL CUSTOMER SERVICE
Benefits

We offer a range of benefits, including:

  • Competitive salary
  • A share of tips
  • Early wage withdrawal scheme
  • Discounts on food and drink
  • Access to a Workplace Mental Health Platform
  • Company pension plan


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