DUCIE Client Care Specialist
3 days ago
Job Summary
\We are seeking a highly skilled Client Support Executive to join our team at DUCIE. The successful candidate will be responsible for providing exceptional customer service, processing orders and returns, and communicating with factories.
\Key Responsibilities
\The Client Support Executive will:
\- \
- Process orders, exchanges, and returns in Shopify and Aftership.\
- Respond to all customer inquiries within 48 hours.\
- Communicate customer orders to factories and stay on top of potential factory delays.\
- Understand key issues coming through Customer Care and communicate them to other teams.\
- Deal with challenging customers in a professional manner.\
- Represent DUCIE in a professional manner at all times.\
- Assist with other ad hoc duties if time allows.\
- \
What We Offer
\DUCIE offers a competitive salary of £28,000 - £35,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health insurance, pension scheme, and generous holiday allowance.
\About Us
\DUCIE is a dynamic company that values innovation and excellence. We are committed to delivering exceptional customer experiences and providing opportunities for growth and development.
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