Arrears Management Specialist

2 months ago


Enfield Town, Greater London, United Kingdom Service Care Solutions Ltd Full time
Former Arrears and Moving On Officer Role

Service Care Solutions Ltd is seeking a skilled Former Arrears and Moving On Officer to join their team in Enfield. As a key member of the Housing Gateway Limited (HGL) Income Recovery Team, you will play a vital role in managing former arrears accounts and assisting tenants in accessing move-on programs within the private rented sector.

Key Responsibilities
  • Manage former tenant arrears accounts to ensure effective debt recovery and minimize financial losses.
  • Collaborate with tenants to provide support and guidance on income recovery and housing options, promoting a smooth transition to private rented sector housing.
  • Deliver comprehensive collection and assessment services, adhering to standard operating procedures and minimizing supervision.
  • Provide expert advice and support to tenants, empowering them to make informed decisions about their housing and financial situations.
Requirements
  • Proven experience in managing arrears accounts, preferably within income recovery, housing, or debt management.
  • Familiarity with housing move-on programs in the private rented sector, ensuring a deep understanding of the complexities involved.
Contract Details
  • 35 hours per week, Monday to Friday.
  • Initial 3-month contract with the potential to be extended or converted to a permanent position.
  • Competitive hourly rate, with PAYE or umbrella options available.


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